www is not working Print

If you don't tick the 'www' checkbox when creating a domain in Plesk, the CNAME record for www.{domain}.{tld} is not created.

However, simply changing the setting or creating the CNAME record is not enough to get it working - Apache config needs rebuilding.

So to fix the situation, follow these steps:

STEP 1

EITHER:

Change domain settings:
Plesk > Domain > {domain}.{tld} > Domain Administrator Access
Domain name: Check the 'WWW' box
[OK]

OR:

Create CNAME record:

Plesk > Domain > {domain}.{tld} > DNS Settings > Add Record
Record Type: CNAME
Enter domain name: www
Enter IP address: {Main IP address for domain}

[OK]

STEP 2

Rebuild Apache config:

Login to server via SSH as 'root'

# /usr/local/psa/admin/sbin/websrvmng -v -a

OR

# /usr/local/psa/admin/bin/websrvmng -v -a

DONE