rDNS (PTR) records are not available for self-service management through the client area.
To create or modify a PTR record, please open a support ticket with our technical support team, specifying the IP address and the desired hostname (FQDN).
Important:
- The requested hostname must already resolve to the corresponding IP address (Forward DNS).
- If the required A or AAAA record does not exist or does not point to the specified IP address, the request will not be processed until this requirement is met.
- This validation helps ensure proper DNS configuration and follows industry best practices for email services and other network applications.
Once the DNS configuration has been verified, our team will create or update the requested PTR record.
